for & date
Lowell (Nordics), since 2018
Lowell Nordic Digitalisation
Continuous UX analysis and product improvement through design
Lowell Access is the Nordic client portal of Lowell. It is one platform, one look & feel for four countries based on country-specific collection systems. Access is a gateway for each client user to the digital services per their agreement with Lowell Nordics. These services are:
- Lowell Collection,
- Lowell Collection Easy,
- Lowell Invoice,
- Lowell Credit Information Services
Through these services, Lowell clients can:
- Create, edit, and search assignments/tasks based on cases.
- Monitor collection status and performance using Dashboards.
- Communicate with the Lowell client service team using context-based messaging.
- Handle utility service maintenance
I have been the sole product designer of Lowell Access since mid-2018. In 2021, my team and I refreshed the entire platform and re-created the sub-service called Lowell Collection as the main driver of Lowell client digital services. Compared to 2020, the session numbers increased 31% based on our efforts.