Previously known as Lindorff24, My Lowell is a digital self-service platform. The primary purpose of My Lowell is to let consumers (individual and business) take care of their collection matters. There are currently four separate My Lowell services specifically for Denmark, Finland, Norway, and Sweden. Each platform responds to specific technical needs in addition to that country’s laws and regulations.
Some facts about My Lowell:
- 93% of users say it takes little to no effort to handle their collection matters with My Lowell. The Customer Effort Score for 2021 was 4.16/5.
- There was 1.3 million logins in 2021 (21% increase from 2020)
- There was 30% increase in the number of payments during 2021 when compared to 2020.
- It became fully compliant with The European Accessibility Act (EAA) during 2021